Instagram users around the world reported problems with the service, saying they had trouble accessing their accounts for hours. In Korea, the earthquake that hit Kakao two weeks ago has not yet weakened, and the bug is hitting very close to home.
From 10:30 p.m., Monday to 7 a.m. the next day, local time, many Instagram users around the world were unable to access their accounts at on the social media service and said that their account has been suspended. Others reported a significant drop in their followers.
Instagram wrote on Twitter on Tuesday that the problem had been resolved, but some users in the region were still experiencing problems until 4pm when service was restored in that country. . More than 7,300 reports were made on Downdetector, an internet service provider, in the first half hour after the service went down.
Within eight and a half hours of the outage, many local users complained through posts on other social media channels, saying “my account has been deleted,” or “I have I lost 110,000 followers in the last few days. three or four hours.”
Since only some users were experiencing unexpected errors, there were rumors about the cause of the problem.
“I received a message at 10:30 pm, so I opened the app and it said my account has been suspended,” said Song Yeong-ho, a 26-year-old Incheon resident. “Then I’ll be logged in automatically.”
“When I tried to log in again, it kept saying the account is not available,” Song said. “I quit after I tried to restore the account until 1 in the morning, but it was fixed when I woke up in the morning.”
This is not the first time Meta, the parent company of Instagram, has suffered a service outage. In October last year, Facebook and other Meta services such as Instagram, Whatsapp, and Messenger were unavailable for users around the world for more than six hours due to an error in time of care.
Meta has not released details about the infection, such as the extent of the damage, the cause, or the number of users and countries affected, but industry insiders say it happened problem during internal testing. WhatsApp, Meta’s messaging app, also experienced problems in Asia and Europe on October 25, a day before Meta reported its monthly earnings for July-September.
Instagram’s recent global suspension of services is another blow to Meta, which is already reeling from weak quarterly performance and a free fall in stock price.
Meta dropped 52 percent year-on-year to $4.4 billion for the July-September period. As the forecast for the rest of the year remains bleak and the company’s dream looks far from over, the stock price will continue to decline.
Meta’s stock price fell 71.9 percent this year to close at $95.2 on Tuesday. The stock market lost more than $670 billion compared to the beginning of the year.
And for Korea, which recently experienced a 127-hour outage of its Kakao service when a fire broke out at a data center on October 15, the Instagram crisis also shows how much the country relies on to large technology companies.
“Consumers have lost faith in the stability of basic services,” said Shin Min-soo, a business professor at Hanyang University.
“The introduction of high technology in our daily lives is the main concern of the manager, but now ordinary consumers and citizens are increasingly expressing their requests for media services,” e Shin said.
Relevant government organizations, including the Ministry of Science and ICT and the Korea Communications Commission are expected to look into the problem with the Instagram service. Meta is required to open a channel for error reports when its service goes down according to what Korea calls the “Netflix law.”
The Netflix law, which came into force in December 2020, required content providers such as Netflix, Google and Kakao to offer stable services and share the network maintenance costs borne by internet service providers that have not been they used to have the law.
BY KIM JUNG-MIN, SHIN HA-NEE [[email protected]]