Odisha government to promote ‘Mo Sarkar’ – The New Indian Express | Tech Reddy


By Express News Service

BHUBANESWAR: In a bid to strengthen Chief Minister Naveen Patnaik’s people-centric governance at the grassroots level, the Odisha government has planned to popularize the Mo Sarkar initiative and its benefits across the State.

Launched on October 2 of last year, the initiative that tries to bring professionalism and behavioral change in public offices through a random feedback system directed by citizens has become a model for other States.

Initially introduced in police stations and hospitals across the State, the program has now expanded to about 30 departments with officials pulling up their socks to provide services as mandated by the Government.

As it has been decided to cover all 317 tehsils and 191 sub-registrar offices in the State this week and all offices from March 5 under Mo Sarkar, the Government has started intensifying its information campaigns, education and communication (IEC).

Additional Chief Secretary Revenue and Disaster Management PK Mohapatra has directed all Collectors to ensure that plates on the Chief Minister’s Mo Sarkar Card are displayed in all tehsils and sub offices – register.

The Collectors have been asked to prepare IEC materials in both Odia and English languages ​​and distribute them among officials to create awareness about the basic principles of the transformative initiative.

The toll free helpline 14545 to get the number of registered complainants for feedback collection will be prominently displayed in all block and tehsil offices.

As part of the initiative, when a citizen goes to any government office, their phone number will be registered and they will receive an SMS within 24 hours.

Out of the numbers registered in the Mo Sarkar portal, randomly selected numbers will be collected and calls will be made to get feedback. Since all public institutions exist to serve the people and is an empowerment initiative, an official said identification of citizens who give negative feedback will not be revealed and the feedback will be taken seriously.

“Later, a random feedback will be collected from some other people, who have visited, to confirm the poor work by the office or official. Based on this, disciplinary and other actions will be initiated against those responsible. The institution it will also receive a poor rating. It will help improve accountability,” he added.


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