[UPDATE, 2:30 p.m. ET: Instagram’s PR account on Twitter reported that service was restored after it resolved the technical problem. “We resolved the issue that caused today’s outage, and apologize for any inconvenience,” it said in a tweet.]
Meta’s Instagram app experienced technical problems on Thursday, as thousands of users around the world reported problems accessing the service.
According to the time tracking site Downdetector, complaints about Instagram start after 12:30 pm ET. As of 12:54 p.m., more than 24,000 users have filed error reports, according to the site, with 86% of those indicating problems accessing the app. Most of the problem reports for Instagram in the US come from users in New York and LA, according to Downdetector, although the issues affect users all over the world including Europe, Asia and South America.
In a tweet posted at 1:34 p.m. ET, the Instagram PR team confirmed the problems and wrote, “We know some people are having trouble accessing Instagram. We’re spending we try to get things back as soon as possible. Sorry for any inconvenience, keep it up! #instagramdown.”
According to users on Reddit, the Instagram app on Thursday crashed when they tried to open it. Some users reported that when they managed to open Instagram, they returned to the old configuration without Reels, which is the TikTok-like format of Instagram’s short videos.
In one of Instagram’s longest periods, the popular photo and video sharing service will go down for six hours in October 2021, along with Meta’s Facebook and WhatsApp services. It was the longest outage for the Meta family of applications since March 2019, when the service was down for 24 hours in several applications including Instagram.