BANGKOK: The government has enacted a new law requiring government agencies to have an electronic channel to serve the public, deputy government spokeswoman Traisuree Taisaranakul said yesterday (Oct 13).
Traisuree: “No excuse for not conforming.” Photo: Bangkok Post
The application of the Act on the Electronic Provision of Administrative Functions was published in the Royal Gazette on Wednesday and will enter into force 90 days later, reports the Bangkok Post. It aims to help reform the state administration, providing technology to develop public services and make them accessible to all.
Ms. Traisuree said that all state agencies must obey the new law, except those related to legislators, the judicial service, independent constitutional organizations, prosecutorial organizations and agencies that fall under ministerial regulations. . Under the new act, government agencies must offer a digital communication channel of a high standard.
In addition, the public and business operators must be able to submit electronic documents to state agencies. Officials can no longer refuse to receive such electronic documents, as stipulated by Section 7 of the new law – some of which came into effect immediately.
Of these, Section 12 stipulates that state agencies are required to make copies of original documents for customers without charge. It should also review any regulations that prevent digital communication between agencies and other people under Section 15.
The agencies must meet certain standards regarding their technological communication network and present a progress report to the cabinet within 240 days.
Section 22 states that following this digital plan is mandatory for all state agencies. A third will update the cabinet every 60 days on how many agencies have not complied with the law.
Agencies will be reminded of the new law every 15 days, so there is no excuse for non-compliance, Ms. Traisuree said.
Another announcement published in the Royal Gazette on Wednesday set up “contract committees” to control business contracts related to the purchase or hire of cars and motorbikes and taxis, saying interest rates must be in the range of 10-23%. This will take effect in 90 days.